Return & Refund Policy

**Refund Policy for www.eevame.com**

Thank you for shopping at EEVAME! We are committed to ensuring your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and obligations.

**1. Eligibility for Refund:**

   - We offer refunds on items that are damaged, defective, or significantly different from what was described on our website.

   - Refunds may also be provided if you receive the wrong item.

**2. Conditions for Refund:**

   - To be eligible for a refund, you must notify us within 2 days of receiving the product along with a parcel opening video which is mandatory.

   - The item must be unused, in its original packaging, and in the same condition as you received it.

**3. Non-eligible Items for Refund:**

   - We do not offer refunds for items that have been used, damaged after receipt, or are not in their original condition.

   - Earrings and other pierced jewellery are exempt from refunds due to hygiene reasons, unless they are defective or damaged upon arrival.

**4. Refund Process:**

   - To initiate a refund, please contact our customer support team at eevame25@gmail.com with your order number and details of the issue.

   - Our team will review your request and may require photographic evidence of the issue.

   - Refunds will be issued to the original payment method used for the purchase.

**5. Shipping Costs:**

   - Shipping costs are non-refundable, except in cases where we have shipped the wrong item or the item received is defective.

**6. Processing Time:**

   - Please allow up to 7 days for us to process your refund request once we have received the returned item.

**7. Contact Us:**

   - If you have any questions about our refund policy, please contact us at eevame25@gmail.com.

**Changes to this Refund Policy**

   - EEVAME reserves the right to amend this refund policy at any time without prior notice. Any changes will be posted on this page.

By making a purchase on www.eevame.com, you acknowledge that you have read, understood, and agree to our refund policy.

Last updated: 22/07/24

This refund policy ensures clarity and transparency for customers regarding their rights and responsibilities when seeking refunds for purchases made on www.eevame.com.